Why culture matters

I visited Crete recently and one of the first things that shocked me was the traffic. The way locals drove their cars was… creative. One picture follows to put everybody on the same page:


What you see is a single lane road, with 2 cars overtaking a third one, which drives on the emergency shoulder. We could talk for hours about standardization, visuals and similar things, but what surprised me the most was something different. Those were rental cars, most probably driven by tourists, who (very likely) don’t drive like this in their home countries. Just a few days on the island made them behave very differently.

All of us who have failed many times doing lean (6sigma, OpEx, continuous improvement…. you name it) projects know how easy it is to forget the importance of culture. Help your people understand this and you’ve done 50% of any improvement initiative.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: