One of the best ways of applying lean is using the simplest solution possible. In these days it looks that IT and automation must be part of the perfect solution, but it’s not always the case. In this brand new modern restaurant they have decided to use a simple system to link customer-table-food. Nice, visual and cheap.
Don’t take me wrong, I have nothing against computers, they are powerful and make our life better. However sometimes they make the process objectively worse: more complicated, difficult to use, difficult to learn, information is hidden, problems are difficult and expensive to solve. And all that is waste.