I liked very much this article by Justin Bariso at http://www.inc.com because it highlights the most important Lean leadership principle: Lead by example. The “Do what I say, not what I do” motto has never been valid, and it will be a total killer when applying Lean or any other continuous improvement methodology.
Lead by example is easy to say and difficult to do. I’ve seen this error happen over and over, but there are certain situations when it is extremely common:
- Starting a Lean transformation: Some think Lean can happen even if the leader is not present. This is wrong. No Leader, no Lean.
- Creating a learning culture: When problems arise and Lean looks like a bad decision, it is easy to look for someone to blame. Leaders must be the first who keep calm, promote real problem solving and avoid witch-hunts.
- Involving others: If, as a leader, you take all important decisions, how will you teach your people to trust and cooperate with others? Delegate, create an environment where testing is welcome and focus more in “how can I help?” and less in “how can I control?”
- Outsourcing Lean work: Lean might be considered as something an external consultant can do for you with your team. Wrong. Consultants share knowledge, leaders make change happen.
A final thought:
Example is not the main thing in influencing others. It’s the only thing.