Tag Archive | Ishikawa

Fishbone panic

Plane

For all of you who have experienced an uncomfortable meeting trying to solve an urgent problem, don’t miss this story. Fishbone in action when the stakes are really high:

http://benchmarksixsigma.com/blog/probable-xs-turn-critical/

This story highlights very important ideas about problem solving:

  • Technical knowledge and cross-functional cooperation are extremely important during analysis. Always look at the problem from all possible perspectives.
  • Calm (the pilot was joking right before the landing) is key during implementation.
  • An “evident” solution (landing in water is safer) can be catastrophic.
  • Communication and information (passengers watching live the problems that the plane was experiencing) can either increase the chances of success or kill your project. Always think seriously about how you will inform others about your work.

And, of course, it helps all of us put our problems in perspective…. 🙂 Enjoy!

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